Frequently asked questions
- 01
The Legal Billing Group provides comprehensive billing and accounting services to law firms of all sizes. This includes timekeeping, invoice preparation, collections, trust accounting, and financial reporting. By taking on these essential administrative tasks, we allow law firms to focus on their core business of practicing law and delivering value to their clients. This also helps in minimizing the expenses related to hiring employees, including salary, benefits, and other overhead costs. Our team of experienced professionals works closely with each client to customize our services to meet their specific needs and preferences, ensuring accuracy, efficiency, and compliance with industry standards and regulations. Our goal is to help law firms improve their financial performance, streamline their operations, and enhance the overall success of their business.
- 02
We offer a comprehensive range of services to help law firms effectively manage their billing and financial operations. Our support includes setting up and maintaining eBilling websites, generating and submitting invoices, reducing appeals, performing soft collections, and handling trust accounting. We also provide assistance with bank reconciliations, accounts payable, credit card reconciliations, and general ledger reconciliations, ensuring accurate and reliable financial management. In addition, we offer ongoing training and support to keep firms informed and up to date. Our goal is to help law firms streamline their processes, improve profitability, and maintain the highest standards of integrity and confidentiality.
- 03
We understand the importance of time and are dedicated to quickly familiarizing ourselves with your current procedures. Our team is highly experienced and trained in the nuances of legal billing. Typically, we are fully operational within one billing cycle, but this timeframe may vary depending on the level of organization within your department and the clarity of your instructions. To speed up the process, we diligently keep detailed notes and instructions. Additionally, we have the ability to adapt to your company's goals.
- 04
No, you maintain complete control and ownership of your software and data. We connect to your office network remotely and manage your billing system, giving you the peace of mind that your data is fully protected. All of your data and software remain in place and are never transferred away from your system. With The Legal Billing Group, you can have the convenience of remote management without sacrificing the security of your system.
- 05
- 06
- 07
- 08
We communicate with our clients primarily through email. This method of communication is highly efficient and allows us to access the information we need quickly. We are available by phone, as well. We understand the importance of quick and reliable communication and always aim to provide the best service to our customers.
- 09
- 10
We pride ourselves on personalized service and assigning a dedicated billing specialist to each client. Your billing specialist will be your main point of contact for the duration of your contract, ensuring a seamless and efficient process. However, in rare cases where there may be a need for a temporary replacement, we will ensure that the replacement individual is highly trained and experienced to maintain the same level of service and familiarity with your account.
- 11
- 12
- 13
- 14
We understand that many law firms have virtual offices and satellite locations, so our team is flexible and can work with you to accommodate your needs. We take great pride in our adaptability to work flexible hours, enabling us to fulfill your company's needs and provide exceptional service ensuring that time zone differences do not impact our clients' billing experience.
- 15
- 16
We understand the importance of protecting the confidentiality of our clients. Our team members are required to undergo a background check and sign a confidentiality agreement. Any data transfers or communications are conducted with the utmost privacy and security. We ensure that only those working on your account will have access to your data. Additionally, we ask that your IT team provide us with access only to your billing software (no access to other areas of your network).
- 17
We recognize the critical importance of cybersecurity. That's why we've partnered with Cutting Edge Network Technologies, a leading provider in cybersecurity and IT services, to ensure the highest level of security and compliance for our clients' sensitive data.
Our commitment to cybersecurity means that we prioritize the protection of your valuable information. Through our partnership with Cutting Edge Network Technologies, we leverage their expertise to implement robust cybersecurity measures tailored to the unique needs of our industry.
Choose The Legal Billing Group for reliable legal billing services backed by cutting-edge cybersecurity solutions. With us, your data is in safe hands, allowing you to focus on serving your clients with confidence.
